Accessibility

Our dedicated accessible entrance is located at the front of the building.

Please purchase a general admission ticket, and we will accommodate you and your companion.  You are welcome to notify us ahead of time.  Please contact us at satelliteinfo@livenation.com.

There are accessible parking spots on the first floor of the main garage, and there are 4 spots on the surface lot that Satellite will oversee on show days.

If you are using rideshare or are being dropped off, please exit by the front of the building for the easiest and quickest entry.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. A crew member can help point emergency exits out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.

Satellite Music Hall takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Satellite Music Hall cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting. If medical assistance is needed, please contact a crew member.

All of our restrooms are accessible.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at satelliteinfo@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

At Satellite Music Hall, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Satellite Music Hall is a KultureCity™ Certified Sensory Inclusive Venue. Please visit [location] for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit [describe the process and where to get a bag] Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!

For more information, please visit kulturecity.com